Mentioned in

Good Housekeeping

April, 2008!

“Odds are you’ve run across one of these characters in your career. They’re glib, charming, manipulative, deceitful, ruthless, and very, very destructive.”
Is Your Boss a Psychopath?
Fast Company, July 2005

“Studies show that people with healthy relationships really do have more happiness and less stress.”
Kansas State University
Counseling Services

“Bullying affects the overall health of an organization. An unhealthy workplace can have many effects (including) increased absenteeism, increased turnover, and increased stress.”
Wellness in the Workplace, 2002
Canada’s National Occupation Health and Safety Research

“Many college students find it difficult to express their feelings honestly and openly because they lack assertiveness. This can become a problem when building a relationship, going out in the career world or communicating with friends, family members, and co-workers.”
State University of New York at Buffalo
Counseling Services

Dealing With Difficult People
83 Ways to Stay Calm, Composed and In Control

Table of Contents

1. It Starts With You
2. Communicate Assertively
3. Manage Your Emotions
4. Calm Angry Situations
5. Handle Threats
6. Reduce Stress
7. Rebuild Relationships

Be sure to check out Susan's other tips booklet:

Building Resiliency

68 Coping Strategies for Surviving & Thriving During Adversity

Positive First Impressions

83 Ways to Establish Confidence, Competence, and Trust

Secrets for Successful Presentations

81 Tips to Prepare and Deliver Every Speech with Confidence!

Dealing with difficult people can be challenging!  Their behavior is often offensive and condescending leaving you emotionally and physically drained, and distracting you from focusing on more important issues.  You may end up feeling angry, resentful, and stressed.  But, difficult people can also serve a positive purpose.  Think of them as teachers, and the lessons they share are all about you.  Every encounter teaches you about your own strengths, weaknesses, hot buttons, and boundaries.  Once you learn the lesson, difficult people cease being a problem in your life.

You are a teacher too; you teach others how to treat you by what you allow.  This is a powerful concept that is not intended to place blame or shame, but rather to reinforce that you have the power to change your outcome!  There's no guarantee that somebody will stop being difficult, but you get to decide whether that person will negatively impact your life.

Dealing With Difficult People is a booklet filled with 83 concise tips for handling button pushers - those challenging people who seem to know exactly what to say and do to get under your skin.        

Learn How To:

• Communicate with demanding personalities
• Control your emotions
• Set boundaries and gain respect
• Manage stressful situations
• Handle threatening behavior

Who can benefit?

• Individuals who interact with demanding or controlling people, including personal relationships
• Business professionals dealing with difficult co-workers, bosses, or clients
• Managers and supervisors of staff with constant interpersonal conflict
• Managers and Human Resources Professionals who need training aids
• Businesses wanting to increase customer satisfaction
• Business owners looking for a unique premium to market their own business

Available in Two Versions!

E-booklet ($4.50) or Hard Copy ($5.00).  Discounts available for bulk orders. 

Special:  PowerPack Discount

Order Secrets for Successful Presentations, Positive First Impressions, Dealing With Difficult People, and Building Resiliency together and receive a discount!  E-booklet combination $16.00 or Hard Copy combination $18.00 (plus shipping).

It Can Even Be Customized For You!

The Dealing With Difficult People tip booklet makes an excellent premium or business gift.  For more information on customizing it for your business, contact Susan Fee.